🚨 IMPORTANT REFUND POLICY 🚨
At MerzCafe, customer satisfaction is our top priority! We value your trust and strive to deliver a seamless experience. Please read our refund policy carefully before placing an order:
WHEN REFUNDS ARE APPLICABLE:
- ✔️ If MerzCafe is unable to fulfill your order due to unforeseen circumstances such as ingredient shortages, technical failures, or operational disruptions.
- ✔️ If an order is canceled by MerzCafe due to any unavoidable situation.
WHEN REFUNDS ARE NOT APPLICABLE:
- ❌ If a customer changes their mind after placing an order.
- ❌ If a customer fails to pick up the order within the designated takeaway hours.
- ❌ If the customer provides incorrect pickup details leading to a missed order.
REFUND PROCESSING TIME:
- 💰 Once approved, refunds will be processed within 5-7 business days to the original payment method.
- 💰 Depending on the bank, refunds may take additional time to reflect in your account.
FACING AN ISSUE WITH YOUR ORDER?
- 🛠️ If there is any discrepancy with your order, contact our support team within 24 hours of your scheduled pickup time.
- 🛠️ Our team will review your concern and provide the best possible resolution.
